Clik here to view.
Process Noise and Coffee Sticks
I would like you to do something for me, next time you are in Starbucks go and steal twenty of those sticks that they have for stirring coffee. Go on I dare you, be a little dangerous. Next I want...
View ArticleClik here to view.
Obvious With Hindsight
A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out...
View ArticleClik here to view.
Dangerous Steps and Statistical Process Control
I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very...
View ArticleClik here to view.
Fish Bone Diagrams – Helpful or Not?
I was late for work. I am always late for work (ask my boss, he will confirm this) One of the guys I work with told me I need to work out why I am late all the time and fix it before I get the sack....
View ArticleClik here to view.
How to Use Logic Trees and The Power of Leverage
Whatever you do for a living there are lots of ways you could improve things. If you were to sit down with a pen and paper for five minutes and start to write a list I have no doubt that it would be...
View ArticleClik here to view.
How to Be as Good as You Can Be
Here is an analytical question, where can you see variation? It sounds like a dumb question, you are probably looking at the screen wondering what on earth I am smoking. Let me ask it another way:...
View ArticleClik here to view.
What is the Kano Model and Why Should You Care?
Customers are selfish people. They want everything, they usually want it now, and worse still, what they say they want and what they really want are not necessarily the same thing. Customers aren’t...
View ArticleClik here to view.
Mistakes on Death Row
Yesterday I read about a man who had been falsely convicted of murder. Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his...
View ArticleClik here to view.
Books won’t Make you Clever
Correlation does not imply causation There is an apocryphal tale about an inner city education department in the American Mid West. In their efforts to increase children’s performance they commissioned...
View ArticleClik here to view.
The World’s Most Dangerous Job?
Jobs you really wouldn’t want… A crew member of a World War II bomber (I don’t suppose it matters which side). You shouldn’t believe everything you read on the internet, but according to some of the...
View ArticleClik here to view.
Obvious With Hindsight
A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out Here...
View ArticleClik here to view.
Dangerous Steps and Statistical Process Control
I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very...
View ArticleClik here to view.
Fish Bone Diagrams – Helpful or Not?
I was late for work. I am always late for work (ask my boss, he will confirm this) One of the guys I work with told me I need to work out why I am late all the time and fix it before I get the sack....
View ArticleClik here to view.
How to Use Logic Trees and The Power of Leverage
The long list Whatever you do for a living there are lots of ways you could improve things. If you were to sit down with a pen and paper for five minutes and start to write a list I have no doubt that...
View ArticleClik here to view.
How to Be as Good as You Can Be
Here is an analytical question, where can you see variation? It sounds like a dumb question, you are probably looking at the screen wondering what on earth I am smoking. Let me ask it another way:...
View ArticleClik here to view.
What is the Kano Model and Why Should You Care?
Customers are selfish people. They want everything, they usually want it now, and worse still, what they say they want and what they really want are not necessarily the same thing. Customers aren’t...
View ArticleClik here to view.
Mistakes on Death Row
Yesterday I read about a man who had been falsely convicted of murder. Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his...
View ArticleClik here to view.
Books Won’t Make You Clever
Correlation does not imply causation There is an apocryphal tale about an inner city education department in the American Mid West. In their efforts to increase children’s performance they commissioned...
View ArticleClik here to view.
The World’s Most Dangerous Job?
Jobs you really wouldn’t want… A crew member of a World War II bomber (I don’t suppose it matters which side). You shouldn’t believe everything you read on the internet, but according to some of the...
View ArticleClik here to view.
Tool Hire
There are lots of tools out there I don’t mean that in a derogatory way. I mean process improvement tools: 5S, control charts, swim lanes… those sort of tools. There are also lots of people who know...
View Article
